
{"id":16475,"date":"2019-06-06T11:40:22","date_gmt":"2019-06-06T11:43:03","guid":{"rendered":"https:\/\/blog.museunacional.cat\/?p=16475"},"modified":"2020-05-25T10:33:07","modified_gmt":"2020-05-25T10:33:07","slug":"affective-communication-a-very-powerful-tool-of-change","status":"publish","type":"post","link":"https:\/\/blog.museunacional.cat\/en\/affective-communication-a-very-powerful-tool-of-change\/","title":{"rendered":"Affective communication: a very powerful tool of change"},"content":{"rendered":"\n<h6 class=\"wp-block-heading\">Sandra Esteban<\/h6>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/blog.museunacional.cat\/wp-content\/uploads\/formaci\u00f3n-comunicaci\u00f3n-no-violenta.jpg\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"584\" src=\"https:\/\/blog.museunacional.cat\/wp-content\/uploads\/formaci\u00f3n-comunicaci\u00f3n-no-violenta-1024x584.jpg\" alt=\"La comunicaci\u00f3 afectiva al Museu Nacional\" class=\"wp-image-16445\" srcset=\"https:\/\/blog.museunacional.cat\/wp-content\/uploads\/formaci\u00f3n-comunicaci\u00f3n-no-violenta-1024x584.jpg 1024w, https:\/\/blog.museunacional.cat\/wp-content\/uploads\/formaci\u00f3n-comunicaci\u00f3n-no-violenta-300x171.jpg 300w, https:\/\/blog.museunacional.cat\/wp-content\/uploads\/formaci\u00f3n-comunicaci\u00f3n-no-violenta-768x438.jpg 768w, https:\/\/blog.museunacional.cat\/wp-content\/uploads\/formaci\u00f3n-comunicaci\u00f3n-no-violenta.jpg 2000w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<p>The demands of everyday life, the fragmentation of work spaces\n(both physical as well as organisational) and the excess of technification,\nmeans that we are increasingly working in a more isolated and disconnected way from\neach other. <\/p>\n\n\n\n<p>This reality, which can be found in a large number of\norganisations, leads to a deterioration of our communicative capacity, which in\nan unperceivable way is passed on to our mental processes, our habits and our\nrelations, and ends up affecting the labour world.&nbsp;&nbsp; <\/p>\n\n\n\n<p><strong>Organisations\nneed to improve their relational quality<\/strong>, both external\nand internal.&nbsp; Developing a project for\nimproving these relational skills means providing tools that allow us to tackle\nthe challenges that todays&#8217; society demands.<\/p>\n\n\n\n<p>To be consistent with the integral management project based on\nSocial Responsibility, as well as with the result of the consultations with the\nstaff, promoted by the Committee for Safety and Health at Work of the Museu\nNacional d&#8217;Art de Catalunya, it is necessary to improve the communication\nprocesses, foster participation, conciliation and personal development of the\nteam.<\/p>\n\n\n\n<p>There is often a lack of clarity in the communication, unclear\nassumptions, moralistic judgements, comparisons, denial of responsibility,\ndefensive attitude &#8230; all of these being aspects that hinder the message,\ncause discomfort to one or other interlocutor and generate conflict. <\/p>\n\n\n\n<p>It is therefore clear that internal communication is one of the\nweaknesses of organisations and also of the museum. <\/p>\n\n\n\n<p>It is an aspect that requires improvement in many senses: more\ntransparency, more fluency in the work circuits, etc.&nbsp; A relation of trust is basic for\nunderstanding.&nbsp; <strong>A well communicated and trusting team will work better, be more\nmotivated and work in a more efficient way<\/strong>.&nbsp;\n&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/blog.museunacional.cat\/wp-content\/uploads\/equip-del-museu.jpg\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"617\" src=\"https:\/\/blog.museunacional.cat\/wp-content\/uploads\/equip-del-museu-1024x617.jpg\" alt=\"Museum team, 2019\" class=\"wp-image-16458\" srcset=\"https:\/\/blog.museunacional.cat\/wp-content\/uploads\/equip-del-museu-1024x617.jpg 1024w, https:\/\/blog.museunacional.cat\/wp-content\/uploads\/equip-del-museu-300x181.jpg 300w, https:\/\/blog.museunacional.cat\/wp-content\/uploads\/equip-del-museu-768x463.jpg 768w, https:\/\/blog.museunacional.cat\/wp-content\/uploads\/equip-del-museu.jpg 2000w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption>Museum team, 2019<\/figcaption><\/figure>\n\n\n\n<p>That\u2019s why it\nis important to open up new spaces of relation that foster communication and\nempathy between people, recognition, talent and motivation.&nbsp; To feel better with yourself,\nto get to know yourself, to have more tools for managing all types of\nsituations, also makes it better for us in the work environment.&nbsp; &nbsp;<\/p>\n\n\n\n<p>In the last training plan, the workers of the of the museum\nrequested courses aimed at reducing stress, improving leaderships, and time\nmanagement.&nbsp; The Museu Nacional d\u2019Art de Catalunya has dedicated its efforts towards\nsuch an important issue as the wellbeing of its workers. <\/p>\n\n\n\n<p>If we are happier in our work, more\nconnected and know how to communicate better with our colleagues, the teamwork\nwill be more efficient, we will be more productive and effective.&nbsp; <\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>\u00abThe way we communicate with others and with ourselves ultimately determines the quality of our lives\u00bb,  <\/p><cite>  <a href=\"https:\/\/es.wikipedia.org\/wiki\/Tony_Robbins\">Anthony Robbins<\/a>  <\/cite><\/blockquote>\n\n\n\n<p><\/p>\n\n\n\n<p>By collecting the proposals of the workers, the museum has consolidated a line of training courses focused on improving welfare.&nbsp; This line began last year with the course of <a href=\"https:\/\/blog.museunacional.cat\/en\/mindfulness-in-the-museu-nacional\/\">Mindfulness<\/a>, which was highly rated by the participants.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Course of affective communication<\/h3>\n\n\n\n<p>With the aim of extending the training proposals of relational contents, last November the first edition took place of the training in<strong> Affective communication and confidence building<\/strong>, given by professor <a href=\"https:\/\/www.linkedin.com\/in\/davide-nuzzolo\/\">Davide Nuzzolo<\/a>, with the participation of around fifteen people.<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/blog.museunacional.cat\/wp-content\/uploads\/curs-comunicaci\u00f3-afectiva-1024x768.jpg\" alt=\"Moment de la formaci\u00f3 en Comunicaci\u00f3 afectiva\" class=\"wp-image-16435\" width=\"579\" height=\"418\"\/><figcaption>Moment de la formaci\u00f3 en Comunicaci\u00f3 afectiva<\/figcaption><\/figure>\n\n\n\n<p>The aim was to provide us with skills for:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Managing communication better in all the\nfields, managing conflicts better and taking care of relations.<\/li><li>Generating habits that foster emotional\nbalance and affective communication. <\/li><li>Focusing on communication from a paradigm of\nwin-win.<\/li><li>Learning and practising ways of behaving in\nfront of difficult situations.<\/li><\/ul>\n\n\n\n<p>The training was carried out in a friendly atmosphere, with\nrespect, security and confidentiality. Judgements were left out and, when they\nappeared, we processed them all together so as to learn to cooperate and to\nresolve the conflict as a group. The attendees committed ourselves to the\ncourse, we were willing to open ourselves up, and the participation was always\nactive and voluntary.<\/p>\n\n\n\n<p>But, what is affective communication? In reality, it is what is\nknown as Nonviolent Communication (NVC).<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">What is nonviolent communication?<\/h3>\n\n\n\n<p>In Affective Communication or Nonviolent Communication, the\nrelation flows, there are ties, connection and proximity between the interlocutors.\n<\/p>\n\n\n\n<p>We go from assessing what is correct or incorrect to placing the\nfocus on feelings and needs, met or not met, mine and of others.<\/p>\n\n\n\n<p>A view of the reality was suggested in which everything we do, we\ndo to meet a need, normally not met. <\/p>\n\n\n\n<p>Our feelings are not provoked by others, as we think, for example,\nwhen we say \u201cyou make me nervous\u201d.&nbsp; They\nare provoked by our own satisfied or not satisfied needs, and in this way we\nare responsible for what we feel.<\/p>\n\n\n\n<p>One part of NVC is honest expression, and <strong>the first step starts with an observation<\/strong>: What has happened? What\ndid they say? Detecting and being able to describe the\nstimulus. In this point it is important to separate the evaluations, the pre-judgement\nand the judgement of the facts. Observations are specific and they are the\nopposite of generalizations.<\/p>\n\n\n\n<p><strong>The second step\nis related to my feelings in front of what I have observed:<\/strong> How do I feel\nwhen I see this, when I hear that said?<\/p>\n\n\n\n<p>And as feelings are the gateway of needs, <strong>the third step consists of linking this feeling to the need<\/strong> that I\nhave in this moment: depending on the feeling I have, I can understand if the\nneed is satisfied or not.&nbsp; &nbsp;<\/p>\n\n\n\n<p>Finally, I am able to formulate a request to myself or to another,\nbecause I now know what I need and how I would like to satisfy this need.&nbsp; When doing so I have to have clear what need\nI have.&nbsp; It is necessary to make requests\nthat are clear, concise and specific.&nbsp; A\nrequest is an invitation to an honest response from the other and, therefore,\nto be disposed to receiving a \u201cno\u201d for the answer.&nbsp; &nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Feelings and needs<\/h3>\n\n\n\n<p>During the training we worked with a list of <a href=\"https:\/\/www.asociacioncomunicacionnoviolenta.org\/sentimientos-y-necesidades\/\" target=\"_blank\" rel=\"noreferrer noopener\">feelings and needs<\/a>. Having a minimally rich vocabulary of feelings to know ourselves and to express our needs better. And we have realized that we have little practice at \u201clooking at ourselves\u201d and putting into words how we feel. \u00a0\u00a0<\/p>\n\n\n\n<figure class=\"wp-block-gallery columns-2 is-cropped wp-block-gallery-2 is-layout-flex wp-block-gallery-is-layout-flex\"><ul class=\"blocks-gallery-grid\"><li class=\"blocks-gallery-item\"><figure><a href=\"https:\/\/blog.museunacional.cat\/wp-content\/uploads\/sentiments-1-1024x863.jpg\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"863\" src=\"https:\/\/blog.museunacional.cat\/wp-content\/uploads\/sentiments-1-1024x863.jpg\" alt=\"\" data-id=\"16451\" data-link=\"https:\/\/blog.museunacional.cat\/?attachment_id=16451\" class=\"wp-image-16451\" srcset=\"https:\/\/blog.museunacional.cat\/wp-content\/uploads\/sentiments-1-1024x863.jpg 1024w, https:\/\/blog.museunacional.cat\/wp-content\/uploads\/sentiments-1-300x253.jpg 300w, https:\/\/blog.museunacional.cat\/wp-content\/uploads\/sentiments-1-768x647.jpg 768w, https:\/\/blog.museunacional.cat\/wp-content\/uploads\/sentiments-1.jpg 2000w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption class=\"blocks-gallery-item__caption\"> <br \/>Feelings. Photo: Marta M\u00e9rida<\/figcaption><\/figure><\/li><li class=\"blocks-gallery-item\"><figure><a href=\"https:\/\/blog.museunacional.cat\/wp-content\/uploads\/necesidades-y-sentimientos-1-1024x863.jpg\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"863\" src=\"https:\/\/blog.museunacional.cat\/wp-content\/uploads\/necesidades-y-sentimientos-1-1024x863.jpg\" alt=\"\" data-id=\"16452\" data-link=\"https:\/\/blog.museunacional.cat\/?attachment_id=16452\" class=\"wp-image-16452\" srcset=\"https:\/\/blog.museunacional.cat\/wp-content\/uploads\/necesidades-y-sentimientos-1-1024x863.jpg 1024w, https:\/\/blog.museunacional.cat\/wp-content\/uploads\/necesidades-y-sentimientos-1-300x253.jpg 300w, https:\/\/blog.museunacional.cat\/wp-content\/uploads\/necesidades-y-sentimientos-1-768x647.jpg 768w, https:\/\/blog.museunacional.cat\/wp-content\/uploads\/necesidades-y-sentimientos-1.jpg 2000w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption class=\"blocks-gallery-item__caption\"> <br \/>Feelings and needs. Photo: Marta M\u00e9rida<\/figcaption><\/figure><\/li><\/ul><\/figure>\n\n\n\n<p>The social conception doesn\u2019t help, either, that vulnerability, showing what we feel, is a sign of weakness, when it is quite the opposite: <strong>you need to have great strength to show that you are vulnerable<\/strong>. &nbsp;It is a very brave act to show yourself to be authentic and vulnerable.&nbsp; &nbsp;&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">The denial of responsibility<\/h3>\n\n\n\n<p>Nonviolent Communication also deals with\nthe denial of responsibility or having a low level of awareness that we are responsible\nfor our feelings, thoughts and actions, and placing the cause on external\nfactors.&nbsp; &nbsp;<\/p>\n\n\n\n<p>That\u2019s why it\u2019s necessary to place the\naccent on <strong>speaking in the first person<\/strong>,\nmaking myself responsible for what I am saying and of the experience that I am having.&nbsp; Giving up impersonal formulas or\ngeneralizations to speak of me, for me and from <strong>ME<\/strong>.&nbsp;&nbsp; <\/p>\n\n\n\n<p>They are formulations as for example,\ninstead of \u201cyou make me feel nervous\u201d, to say \u201cwhen I hear you say that I feel\nnervous\u201d.&nbsp; Or to replace \u201cwhen they say\nthat to you I don\u2019t like it\u201d by \u201cwhen they said that to me I didn\u2019t like\nit\u201d.&nbsp; Or to use \u201cI think\u201d instead of \u201cwe\nthink\u201d or \u201cthe people think\u201d.&nbsp; &nbsp;<\/p>\n\n\n\n<p><strong>Being responsible for one\u2019s own feelings<\/strong> means seeing that these are related to my needs: therefore their cause\nis interior, not exterior. &nbsp;Even though\nthey are related to an external stimulus (somebody says something or something\nhappens) they are related to how I evaluate these facts.&nbsp; If it is like this, then, <strong>I am not responsible for the feelings of\nothers, that are related to their needs<\/strong>, but what I do say and do can be a\nstimulus for them, and I should be aware of this. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Empathy and listening<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\">Self-empathy and empathy<\/h4>\n\n\n\n<p>Another very interesting part of the Nonviolent Communication is empathic listening.&nbsp; &nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>\u00abThe best way I can get understanding from another person is to give this person the understanding, too. If I want them to hear my needs and feelings, I first need to empathize\u00bb,<\/p><cite><a href=\"https:\/\/en.wikipedia.org\/wiki\/Marshall_Rosenberg\">Marshall Rosenberg<\/a><\/cite><\/blockquote>\n\n\n\n<p><\/p>\n\n\n\n<p>When we have empathy we are present in\nfront of our interlocutor, we give them time and space and we try to perceive\ntheir reality.&nbsp; <\/p>\n\n\n\n<p>We have learnt that there are a whole\nseries of attitudes that are not empathic and that make affective communication\ndifficult. For example: to advise, compete, feel pity for, console, justify,\ncorrect or explain a similar story to the one you are telling \u2013 that doesn\u2019t\nmean having empathy.&nbsp; &nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><a href=\"https:\/\/blog.museunacional.cat\/wp-content\/uploads\/practicant-empatia-1.jpg\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/blog.museunacional.cat\/wp-content\/uploads\/practicant-empatia-1-768x1024.jpg\" alt=\"Practicing empathic listening\" class=\"wp-image-16439\" width=\"299\" height=\"400\" srcset=\"https:\/\/blog.museunacional.cat\/wp-content\/uploads\/practicant-empatia-1-768x1024.jpg 768w, https:\/\/blog.museunacional.cat\/wp-content\/uploads\/practicant-empatia-1-225x300.jpg 225w, https:\/\/blog.museunacional.cat\/wp-content\/uploads\/practicant-empatia-1.jpg 2000w\" sizes=\"auto, (max-width: 299px) 100vw, 299px\" \/><\/a><figcaption>Practicing empathic listening<\/figcaption><\/figure>\n\n\n\n<p>In different practical exercises we have\nconfirmed that having empathy is a matter of intention. Just listening in\nsilence, without giving an opinion or advice, for example. And after listening,\nreflecting or contrasting what we have understood to confirm that it is indeed\nwhat the other person has wanted to say.<\/p>\n\n\n\n<p>Apart from being empathetic with the\nother, self-empathy is important. Empathy towards oneself is the previous step.\nWhen we have a moment of agitation, emotional revolution or we feel a bit\nstressed, we have learned to use it. This consists of self-observation of the\nexternal stimulus that has impacted us, how we feel and what we need in order\nto subsequently be able, if necessary, at a later stage to be empathic with the\nother and to participate in the dialogue with the interlocutor.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Oh surprise, surprise, listening isn\u2019t what we thought it was<\/h4>\n\n\n\n<p>We saw the difference between different ways of listening:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Ignoring listening: ignoring the interlocutor<\/li><li>Selective listening: without\ntotally paying attention, listening now and again<\/li><li>Active listening: listening to understand<\/li><li>Empathic listening: putting\nyourself in the shoes of the other to understand them<\/li><\/ul>\n\n\n\n<p>Listening is an exercise of empathy. &nbsp;Putting yourself in the shoes of the other so as to completely understand what the interlocutor is explaining, what he or she feels and needs.&nbsp; And often looking at the interlocutor in the eyes, and being present without distractions and without interrupting, simply isn\u2019t enough.&nbsp; By trying to listen in silence and understand the experience of the other person we getting close to empathy.&nbsp;  <\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><a href=\"https:\/\/blog.museunacional.cat\/wp-content\/uploads\/enemic-1.jpg\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/blog.museunacional.cat\/wp-content\/uploads\/enemic-1-768x1024.jpg\" alt=\"Practising Nonviolent Communication\" class=\"wp-image-16443\" width=\"318\" height=\"382\"\/><\/a><figcaption> Practising Nonviolent Communication <\/figcaption><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>I thought I knew how to listen.&nbsp; But how difficult it is to not interrupt, to\nnot replicate some anecdote or similar experience to the one they are\nexplaining to me, or to give advice without asking if what the other person\nneeds is my opinion or they just wanted to get it off their chest, to be\nlistened to and understood.&nbsp; <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Practising Nonviolent Communication<\/h3>\n\n\n\n<p>During the different sessions, we had the opportunity to put into practice different aspects of communication: seeing the difference between the diverse ways of listening to ourselves, giving us empathy and practising it with real examples of the work environment, family or intimate of each one&#8230;<\/p>\n\n\n\n<p>We worked in pairs on the most conflicting\naspects of communication and how they can be reversed and made positive. We\nlearned that we need time and training to achieve empathy and the NVC in an\nopen and frank manner. In short, <strong>being\nmore aware and with more self-knowledge<\/strong>, and everyone at their own pace.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">What do we celebrate on finishing this training?<\/h3>\n\n\n\n<figure class=\"wp-block-image is-resized\"><a href=\"https:\/\/blog.museunacional.cat\/wp-content\/uploads\/gratitud-apreciacion-reconocimiento.jpg\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/blog.museunacional.cat\/wp-content\/uploads\/gratitud-apreciacion-reconocimiento-1024x684.jpg\" alt=\"\" class=\"wp-image-16440\" width=\"583\" height=\"389\" srcset=\"https:\/\/blog.museunacional.cat\/wp-content\/uploads\/gratitud-apreciacion-reconocimiento-1024x684.jpg 1024w, https:\/\/blog.museunacional.cat\/wp-content\/uploads\/gratitud-apreciacion-reconocimiento-300x200.jpg 300w, https:\/\/blog.museunacional.cat\/wp-content\/uploads\/gratitud-apreciacion-reconocimiento-768x513.jpg 768w, https:\/\/blog.museunacional.cat\/wp-content\/uploads\/gratitud-apreciacion-reconocimiento.jpg 2000w\" sizes=\"auto, (max-width: 583px) 100vw, 583px\" \/><\/a><figcaption>Learning Nonviolent Communication. Photo: Marta M\u00e9rida<\/figcaption><\/figure>\n\n\n\n<ul class=\"wp-block-list\"><li>Learning resources to\nbe able to communicate better in any work or personal situation. <\/li><li>Getting to know each\nother: more self-knowledge and more knowledge of classmates. It seems\nincredible that despite knowing each other and working together for some years\n(some up to 15 years working in the same institution), we had not had the\nopportunity to coincide in the museum or have a minimally close relation. <\/li><li>Creating a relation\nof complicity and trust and generating special ties during the sessions<\/li><li>Building a small but\nvery strong support network. <\/li><li>And, above all, being\ncertain that it is possible to improve, both at a personal and an institutional\nlevel.&nbsp; We have become agents of change.<\/li><\/ul>\n\n\n\n<p>Yes, <strong>we\nare agents of change<\/strong>. The course has \u201cempowered us\u201d, also as colleagues of\nthe museum, it has helped us to be convinced that we can communicate better,\nworking better and making the museum a bit better. &nbsp;&nbsp;<\/p>\n\n\n\n<p>Most of the people who did the course have\nrecommended it, and strongly recommend it to the rest of our colleagues.<\/p>\n\n\n\n<p>Recently, the second edition of the course\nhas been held and a second part, <strong>Affective\nCommunication in-depth<\/strong>, which has allowed us to consolidate a little more\nof what we learned in the first edition, and to continue gaining greater<strong> awareness of how we communicate<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/blog.museunacional.cat\/wp-content\/uploads\/3489-002.jpg\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"702\" src=\"https:\/\/blog.museunacional.cat\/wp-content\/uploads\/3489-002-1024x702.jpg\" alt=\"\" class=\"wp-image-16441\" srcset=\"https:\/\/blog.museunacional.cat\/wp-content\/uploads\/3489-002-1024x702.jpg 1024w, https:\/\/blog.museunacional.cat\/wp-content\/uploads\/3489-002-300x206.jpg 300w, https:\/\/blog.museunacional.cat\/wp-content\/uploads\/3489-002-768x527.jpg 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption>Cours <em>Affective Communication in-depth.<\/em><br \/>Photo: Marta M\u00e9rida <\/figcaption><\/figure>\n\n\n\n<p>Recently, the second edition of the course\nhas been held and a second part, <strong>Affective\nCommunication in-depth<\/strong>, which has allowed us to consolidate a little more\nof what we learned in the first edition, and to continue gaining greater<strong> awareness of how we communicate<\/strong>.<\/p>\n\n\n\n<p>As such, the museum has organized a series of monthly working sessions for the forthcoming months so as not to lose the practice and to continue working on Nonviolent Communication which it has called the <em>School of Affective Communication.<\/em><\/p>\n\n\n\n<p>Our personal well-being has a positive\nimpact on our environment, on our colleagues and also on our work.<\/p>\n\n\n\n<p>We know that it takes time and training, but it&#8217;s only just begun!\n<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Related links<\/strong><\/h3>\n\n\n\n<p><a href=\"https:\/\/blog.museunacional.cat\/en\/mindfulness-in-the-museu-nacional\/\">Mindfulness in the Museu Nacional <\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/www.cnvc.org\/\">The Center for Nonviolent Communication<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sandra Esteban The demands of everyday life, the fragmentation of work spaces (both physical as well as organisational) and the excess of technification, means that we are increasingly working in a more isolated and disconnected way from each other. This reality, which can be found in a large number of organisations, leads to a deterioration&#8230;<\/p>\n","protected":false},"author":64,"featured_media":16433,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[30,1,2],"tags":[63,824],"class_list":["post-16475","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communication","category-general","category-general-en","tag-organisational-change","tag-training","author-sandra"],"jetpack_featured_media_url":"https:\/\/blog.museunacional.cat\/wp-content\/uploads\/la-comunicaci\u00f3-no-violenta-al-museu.jpg","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p4tWCI-4hJ","_links":{"self":[{"href":"https:\/\/blog.museunacional.cat\/en\/wp-json\/wp\/v2\/posts\/16475","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.museunacional.cat\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.museunacional.cat\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.museunacional.cat\/en\/wp-json\/wp\/v2\/users\/64"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.museunacional.cat\/en\/wp-json\/wp\/v2\/comments?post=16475"}],"version-history":[{"count":8,"href":"https:\/\/blog.museunacional.cat\/en\/wp-json\/wp\/v2\/posts\/16475\/revisions"}],"predecessor-version":[{"id":21070,"href":"https:\/\/blog.museunacional.cat\/en\/wp-json\/wp\/v2\/posts\/16475\/revisions\/21070"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.museunacional.cat\/en\/wp-json\/wp\/v2\/media\/16433"}],"wp:attachment":[{"href":"https:\/\/blog.museunacional.cat\/en\/wp-json\/wp\/v2\/media?parent=16475"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.museunacional.cat\/en\/wp-json\/wp\/v2\/categories?post=16475"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.museunacional.cat\/en\/wp-json\/wp\/v2\/tags?post=16475"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}